Agreeing the work
The scope, pricing and session arrangements are agreed with you before work begins. Additional work is discussed with you before proceeding.
Authorisation
You confirm that you own, or are authorised to grant access to, any device or system we work on.
Your data
Back up important files where possible before work begins. We cannot guarantee data recovery or the outcome of every repair.
Limitations of remote support
Physical faults, inaccessible equipment and certain security incidents may require local assistance. If remote support is unsuitable, we will explain the limitation and discuss the next steps.
Third-party costs
Any software licences, subscriptions or third-party costs will be identified separately.
Questions about this policy can be directed to Ceylon Tech Solution & Suppliers, 127 N Higgins Ave Ste 307D 3159, Missoula, MT 59802, or by phone at +1 (254) 545-6717.