Computer Problems
Slow performance, application errors, operating system issues and driver problems.
Home / Remote Support
Remote Support
From your first message to a clear next step. Available 24 hours a day, seven days a week.
How Remote Support Works
Four clear steps
01
Tell us what is happening
Contact us with a description of the issue, your device or system details, and any relevant error messages or screenshots.
02
Agree on the work
We assess whether remote assistance is suitable and confirm the scope, pricing and session arrangements before starting.
03
Authorise the connection
If remote access is needed, we guide you through the connection process. Access takes place with your permission, and you can ask us to pause or end the session.
04
Review the outcome
We explain the work completed, any remaining issues and the recommended next steps. Additional work is discussed with you before proceeding.
What We Can Help With Remotely
Common remote support requests
Network Issues
Wi-Fi, DNS, VPN, shared folders and network printer access.
Setup & Configuration
Software installation, updates, email configuration, user settings and device setup.
Security Settings
Firewall settings, remote access arrangements and device security configuration.
Your Control
Access only with your permission
Remote access takes place only with your permission. We guide you through the connection process, and you can ask us to pause or end the session at any time.
Remote access normally requires a working internet connection and permission from the device or system owner.
Limitations
When remote support may not be suitable
Physical damage, failed hardware or a complete connection outage may require hands-on assistance. If remote support is unsuitable, we will explain the limitation and discuss the next steps.
Before Your Session
Help us prepare for your support request
Have the device ready
Please have the affected device available, along with any relevant error messages.
Check your connection
Remote access normally requires a working internet connection and permission from the device or system owner.
Back up important files
Back up important files where possible before work begins.
Suspect a failing drive?
If you suspect a failing drive or have lost important data, contact us before installing recovery tools or saving new files to that device.
Get Started
Ready to start a session?
Tell us what is happening and we will confirm whether remote assistance is suitable.