Firewall Review
Review of firewall settings and rules on compatible devices.
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Network Security Support
Identify configuration weaknesses and implement agreed improvements.
Overview
Network Security Support
Review firewall settings, remote access arrangements and device security configurations.
We help identify configuration weaknesses and implement agreed improvements. Every change is discussed and agreed with you before it is made.
What We Help With
Typical requests
Remote Access Arrangements
Review of how users and suppliers connect to your systems remotely.
Device Security Configuration
Checking security-related settings on computers and devices.
User Access & Permissions
Reviewing who has access to which systems and shared resources.
VPN Configuration
Secure remote connections for remote and hybrid working.
Agreed Improvements
Implementing the improvements you approve, with an explanation of each change.
Security incidents: certain security incidents may require local assistance. If you believe a device has been compromised, tell us when you make contact so we can advise on the safest next step.
Our Process
How we work
01
Tell us what is happening
Contact us with a description of the issue, your device or system details, and any relevant error messages or screenshots.
02
Agree on the work
We assess whether remote assistance is suitable and confirm the scope, pricing and session arrangements before starting.
03
Authorise the connection
If remote access is needed, we guide you through the connection process. Access takes place with your permission, and you can ask us to pause or end the session.
04
Review the outcome
We explain the work completed, any remaining issues and the recommended next steps. Additional work is discussed with you before proceeding.
Questions
Frequently asked
Can you fix every issue remotely?
Some software and configuration problems can be handled remotely. Physical faults, inaccessible equipment and certain security incidents may require local assistance.
What if more work is needed?
We explain the findings and discuss any additional scope or charges before continuing.
Get Started
Need help with your technology?
Describe the issue or project, and we will help you determine the next step. Support is available 24/7.